86 Customer Service

So the other day I was talking to a person I work with about the u-scan. She is vehemently against the u-scan. Personally, Im a fan of the u-scan, I think it gives people a chance to move through lines faster and more efficiently. However, the conversation did not stop there. This led to how customer service has gone to shit over the years. Personally, I agree but for different reasons and my reasons is not really the point of today’s blog. As I was talking to her presenting my case, I mentioned how people expect too much customer service some time; case in point: McDonalds. It irks me when people feel that these low paying jobs should give them the bent over backwards customer service. Im not saying they shouldn’t be courteous or attentive to needs but don’t expect a reach-a-round because you ordered a four dollar value meal. Give me a fucking break. Personally, I say screw the customer service, the smiles, the “thank-you for shopping at blah blah blah” because most of the time they come out so fake anyway that the words become cliché. I am much more interested in speedy service; get me in and get me the fuck out, and now Im happy. Save your pleasantries for the 80 y/o couple who is undoubtedly the one holding the line up in the first place, writing a god-damn check, then searching endlessly for two ID’s. I’m sure this is the reason for the birth of U-scan in the first place; people like them pissing off people like me.

While I’m on this rant, so the other day I go to BW3’s in the highlands to watch a football game. I sit down with some friends and order some boneless chicken wings, nothing big as I wasn’t staying too long. My bill is $5.95. I give the guy 10 dollars and asked for two in return, so because nobody likes to do math, I gave the guy 2 dollar tip for dropping off some old wings (they tasted like 2 day old chicken McNuggets). No biggie. What burned me up about this transaction is the guy just took my money, looked down the whole time, gave me my 2 dollars and never once said “thank you” or offered a suggestive nod. I know from my aforementioned tirade you would think I wouldn’t be bothered but I was. I waited tables long enough to know what this guy pulls in and a simple verbal or non-verbal gesture is not too much to ask for. Granted, I didn’t give him this huge tip, not by a long shot, which demanded respect but a simple fucking “thank you,” that’s all I’m asking for, come on. This is the kind of customer service that annoys me. Next time, I go in there, I wont short him on the tip because Im not that big of a jerk but I’ll run his ass around, maybe order some hot tea or water with lemon, lol.

Walmart Attacks!

Well, its only a matter of time, after Thanksgiving the invasion began. It started with only a few special ops then by today it was an all out occupation. It was as if the Waltons: Rob, Jim, and Alice set up a perimeter around my neighborhood securing the area making sure the only hope for the neighborhood would be capitulation...Sam would be proud. In case you haven't ventured in occupied territory lately, Im talking about the abhorrent holiday inflatables that consists of Snoopy, Tigger, Winne the Pooh, Mickey Mouse, and a whole slew of Snow Men. I must of counted 10 snowmen within a 4 block radius. What the hell is a matter with people? Whatever happened to outside lights and the occasional glowing leg, you know "major award." Instead, now everyone responds with their own creative, homogenous cheerful inflatable which ironically leaves the neighborhood tasting like white rice. God damn it, where’s Clark W. Griswald when you need him; “shut up Russ.”